TERMS AND CONDITIONS

Operator of the online store located at www.sadalsuudhouse.com:
Nela Zoe Holan
Business address: Na Spravedlnosti 5395, 430 03, Chomutov
ID: 087 30 482
Email address for electronic communication: info@sadalsuudhouse.com
(hereinafter referred to as the "Seller")

Introductory Provisions
These general terms and conditions apply to the purchase of goods by consumers in the seller's online store (hereinafter referred to as the "Terms and Conditions"). The sale of goods in the seller's online store is intended exclusively for buyers who purchase goods exclusively outside the scope of their business activity or outside the scope of independent performance of their profession. Buyers' rights arising from these general terms and conditions belong exclusively to consumers. Therefore, these general terms and conditions do not apply to cases where a person who intends to purchase goods from the seller acts when ordering goods as part of his business activity or as part of the independent exercise of his profession. All goods sold in the seller's online store are intended for final consumption and not for business activity.
Both the buyer and the seller are governed by the relevant applicable legislation, the purchase contract and the Terms and Conditions. By concluding the purchase contract, the buyer expressly confirms that he is aware that these Terms and Conditions form an integral part of the purchase contract, and that he has familiarized himself with these Terms and Conditions in detail and agrees with them.
The provisions of the Terms and Conditions are an integral part of the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of these Terms and Conditions.
Before placing the order, the buyer was properly and timely notified of these Terms and Conditions and had the opportunity to familiarize himself with their entire wording in detail.
The buyer agrees to use remote means of communication when concluding the purchase contract. The costs incurred by the buyer when using means of communication at a distance in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are covered by the buyer himself. These costs do not differ from the base rate.
The purchase contract can be concluded in the Czech language via the online store. The terms and conditions and the purchase contract are accessible to the buyer in the Czech language.
Basic concepts
The seller is a self-employed person who, when concluding and fulfilling the contract, acts as part of his business or other activity.
With the purchase contract, the seller undertakes to hand over the thing that is the subject of the purchase to the buyer and allow him to acquire ownership of it, and the buyer undertakes to take over the thing and pay the seller the purchase price.
Method of conclusion of the contract
To order goods, the buyer places the goods in the shopping cart and follows the instructions given during the purchase process. When placing an order, the buyer selects the goods, the number of goods, the method of payment and delivery by choosing from the displayed options and filling them out.
An order for goods is a proposal for concluding a purchase contract. The contracting parties exclude the application of § 1732 paragraph 2 of the Civil Code.
After confirming the data in the order form, the buyer will be prompted to enter the method of payment of the purchase price of the goods and to choose the method of delivery of the goods.
After confirming the choice of the method of payment of the purchase price of the goods and confirmation of the choice of the method of delivery of the goods and before sending the order to the seller, the buyer is allowed to check and change the order and the data that the buyer entered in the order.
The buyer sends the order to the seller by clicking the confirmation button. The data listed in the order they are deemed correct by the seller. The condition for the validity of the order is the filling in of all the prescribed data specified in the order form, i.e.: the contents of the basket, the name and surname, telephone, email and delivery address of the buyer, as well as the method of delivery and the method of payment of the purchase price of the goods by the buyer, as well as the buyer's confirmation that, that he has familiarized himself with these Terms and Conditions.
Immediately after receiving the order, the seller will send the buyer a confirmation of the order to the email address that the buyer entered when placing the order. This confirmation is automatic and does not constitute a contract.
The purchase contract is concluded only upon delivery of the order confirmation (acceptance), which is sent by the seller to the buyer by electronic mail (confirmation e-mail). Attached to the confirmation e-mail with the recap of the order are the seller's current terms and conditions, a form for withdrawing from the contract and information on the material composition and maintenance of the ordered goods.
The seller reserves the right not to confirm the order or part of it before concluding the purchase contract if the goods are no longer produced and/or the seller does not have them in stock and/or there was an obvious error in the price of the goods when they were displayed. In the event that this situation occurs, the seller undertakes to immediately contact the buyer in order to agree on the next course of action. If the buyer has already paid part or all of the purchase price, this amount will be transferred back to the account from which it was paid.
In the event that there was an obvious technical error on the part of the seller when indicating the price of the goods in the online store, or during the ordering process, the seller is not obliged to deliver the goods to the buyer at this obviously incorrect price, even if the buyer was sent an automatic confirmation of receipt of the order according to these Terms and Conditions. The seller informs the buyer of the error without undue delay and sends the buyer an amended offer to his e-mail address. The amended offer is considered a new draft of the purchase contract, and the purchase contract is concluded in such a case by confirmation of acceptance by the buyer to the seller's email address.
Information about goods and prices, payment and delivery conditions
Information about the goods, including the prices of the individual goods and their main features, is given for the individual goods in the catalog of the online store. Product prices remain valid for the time they are displayed in the online store. This provision does not exclude the negotiation of a purchase contract under individually agreed conditions.
The prices of the goods are listed as final, excluding the cost of delivery of the goods. Information on the costs associated with packaging and delivery of goods is published in the online store. The information on the costs associated with the packaging and delivery of the goods listed in the online store is valid only in cases where the goods are delivered within the territory of the Czech Republic.
The method of payment of the purchase price is agreed in the purchase contract. The purchase price of the goods and the price for the delivery of the goods can be paid in any of the ways listed below, based on the buyer's choice. The buyer chooses the method of payment of the purchase price in the order.
The price of the goods and any costs associated with the delivery of the goods according to the purchase contract shall be paid by the buyer by non-cash payment via payment card (the payment gateway is operated by GoPay s.r.o. - https://www.gopay.com/cs/), Google Pay or Apple Pay. When paying, the buyer follows the instructions of the payment gateway provider.
Together with the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.
The buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's bank account. The seller issues a tax document - an invoice - to the buyer. The tax receipt is sent to the buyer's email address.
The seller does not require any advance payment or other similar payment from the buyer. Payment of the purchase price before the goods are shipped is not a deposit.
The goods are delivered to the buyer at the address specified by the buyer in the order, via DPD, DHL, Zasilkovna or other courier services as offered by the seller. The buyer chooses the shipping method when ordering the goods, depending on the country of shipping.
The choice of delivery method is made during the ordering of goods.
The costs of the delivery of the goods, depending on the method of sending and receiving the goods, are indicated in the buyer's order and in the confirmation of acceptance of the order by the seller. In the event that the mode of transport is contracted on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this mode of transport.
The seller will send the goods no later than 14 working days from the conclusion of the purchase contract or from crediting the purchase price to the seller's account, whichever occurs later. The seller reserves the right to extend the shipping time during special events, holidays and busy periods (eg Christmas, Valentine's Day).
It applies that the buyer agrees that the seller will provide the selected carrier with data concerning the buyer, to the extent necessary for the proper delivery of the goods, while the seller will package and mark the goods at his own expense before delivering them in the manner agreed in the purchase contract, or in the usual way, corresponding to the agreed method of delivery and use.
If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different way than was specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, or costs associated with another delivery method.
When taking over the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to notify the carrier immediately. In the event of a violation of the packaging indicating unauthorized intrusion into the shipment, the buyer does not have to accept the shipment from the carrier.
When taking over the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to notify the carrier immediately. In the event of a violation of the packaging indicating unauthorized intrusion into the shipment, the buyer does not have to accept the shipment from the carrier.
The buyer acquires title to the goods by paying the entire purchase price for the goods, including delivery costs, but first by taking over the goods. Liability for accidental destruction, damage or loss of goods passes to the buyer at the time of acceptance of the goods or at the time when the buyer had the obligation to accept the goods, but did not do so in violation of the purchase contract.
Withdrawal from the contract
A buyer who concluded a purchase contract outside of his business activity as a consumer has the right to withdraw from the purchase contract. The deadline for withdrawing from the contract is 14 days from the day of acceptance of the goods, or from the day of acceptance of the last delivery of goods, if the subject of the contract is several types of goods or the delivery of several parts. The form for withdrawal from the contract was published by the seller at https://sadalsuudhouse.com/dokumenty/formular-pro-odstoupeni.
Although the consumer is entitled to withdraw from the contract without giving a reason, he acknowledges that the period for withdrawal from the contract serves to familiarize himself sufficiently with the properties of the purchased goods, and cannot be understood as a right to borrow the goods.
The buyer acknowledges that, according to the provisions of § 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the supply of goods modified according to the wishes of the consumer or for his person, or for the supply of goods in closed packaging, which the consumer has removed from the packaging and it is not possible for hygienic reasons return.
In case of withdrawal from the contract according to Article 6.1 of the Terms and Conditions, the purchase contract is canceled from the beginning. The goods must be returned to the seller within 14 days of sending the withdrawal from the contract to the seller. The goods must be returned to the seller undamaged and unworn and, if possible, in the original packaging, to the address of the seller's registered office.
The costs associated with returning the goods to the seller are borne by the buyer in the event of withdrawal from the contract according to Article 6.1 of the Terms and Conditions. Goods sent to the seller on cash on delivery will not be accepted.
To meet the withdrawal period, the buyer must send the withdrawal notice within the withdrawal period.
If the buyer withdraws from the contract, the seller will return to him without delay, but no later than 14 days from the withdrawal from the contract, all funds received from him, including delivery costs, within the scope of Article 6.8 of the Terms and Conditions, in the same way as these funds accepted. The seller will return the received funds to the buyer in another way only if the buyer agrees and if this does not incur additional costs.
If the buyer has chosen a different method of delivery of the goods than the cheapest method offered by the seller, the seller will refund the cost of delivery of the goods to the buyer in the amount corresponding to the cheapest method of delivery of the goods offered.
If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods to him or proves that he has sent the goods to the seller.
The goods must be returned by the buyer to the seller undamaged, unworn and unpolluted and, if possible, in the original packaging. The seller is entitled to unilaterally offset the claim for compensation for damage caused to the goods against the buyer's claim for a refund of the purchase price.
The seller is entitled to withdraw from the purchase contract due to the stock being sold out, the unavailability of the goods, or when the manufacturer, importer or supplier of the goods has interrupted the production or importation of the goods. The seller immediately informs the buyer via the e-mail address specified in the order and returns within 14 days from the notification of withdrawal from the purchase contract all funds, including delivery costs, that he received from him on the basis of the contract, in the same way, or in a way specified by the buyer.
Rights from defective performance
The seller is responsible to the buyer for the fact that the goods are free of defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the goods:
the goods have the properties that the parties have agreed upon, and in the absence of an agreement, they have the properties that the seller or manufacturer has described or that the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them,
the goods are suitable for the purpose for which the seller states their use or for which goods of this type are usually used,
the quality or design of the goods corresponds to the contracted sample or model, if the quality or design was determined according to the contracted sample or model,
the goods are in the appropriate quantity, measure or weight and the goods comply with the requirements of legal regulations.
The seller has obligations from defective performance at least to the extent that the manufacturer's obligations from defective performance last. The buyer is otherwise entitled to exercise the right from a defect that occurs with consumer goods within 6 months of receipt.
If the period during which the goods can be used is indicated on the sold goods, on their packaging, in the instructions attached to the goods or in advertising in accordance with other legal regulations, the provisions on the quality guarantee shall apply. With a quality guarantee, the seller undertakes that the goods will be suitable for use for the usual purpose or that they will retain the usual properties for a certain period of time. If the buyer justifiably accuses the seller of a defect in the goods, the period for exercising rights from defective performance or the warranty period does not run for the period during which the buyer cannot use the defective goods.
The provisions mentioned in the previous paragraph of the Terms and Conditions do not apply to goods sold at a lower price to a defect for which a lower price was agreed, to wear and tear of the goods caused by its usual use, in the case of used goods to a defect corresponding to the degree of use or wear that the goods had at the time of acceptance by the buyer , or if it follows from the nature of the goods. The right of defective performance does not belong to the buyer if he knew before taking over the goods that the goods had a defect, or if the defect was caused by the buyer himself.
In the event of a defect, the buyer can submit a claim to the seller and demand:
exchange for new goods or withdraw from the contract.
The buyer has the right to withdraw from the contract:
if the goods have a substantial defect,
if he cannot use the item properly due to the repeated occurrence of a defect or defects after repair,
in the event of a greater number of product defects.
A material breach of contract is one which the breaching party already knew or had to know at the time of concluding the contract that the other party would not have concluded the contract if it had foreseen this breach.
In the case of a defect that constitutes an insignificant breach of contract (regardless of whether the defect is removable or non-removable), the buyer is entitled to the removal of the defect or a reasonable discount from the purchase price.
If a removable defect has occurred repeatedly after repair (usually the third complaint for the same defect or the fourth for different defects) or the goods have a larger number of defects (usually at least three defects at the same time), the buyer has the right to apply for a discount on the purchase price, exchange of goods or withdraw from the contract.
When making a complaint, the buyer is obliged to tell the seller which right he has chosen. A change of choice without the consent of the seller is possible only if the buyer requested the repair of a defect that turns out to be irreparable. If the buyer does not choose his right from a material breach of contract in time, he has the same rights as in case of a non-material breach of contract.
If repair or replacement of the goods is not possible, the buyer may request a full refund of the purchase price based on withdrawal from the contract.
If the seller proves that the buyer knew about the defect in the goods before taking over or caused it himself, the seller is not obliged to satisfy the buyer's claim.
The buyer cannot claim discounted goods for the reason for which the goods are discounted.
The seller is obliged to accept the complaint at the seller's place of business. The seller is obliged to issue a written confirmation to the buyer of when the buyer exercised the right, what the content of the complaint is and what method of handling the complaint the buyer requests, as well as confirmation of the date and method of handling the complaint, including confirmation of the repair and its duration, or a written justification rejection of the complaint.
The seller or an employee authorized by him will decide on the complaint immediately, in complex cases within three working days. This period does not include the time appropriate for the type of product or service required for expert assessment of the defect. The complaint, including the removal of the defect, must be handled without delay, no later than 30 days from the date of application of the complaint, unless the seller and the buyer agree on a longer period. The futile expiration of this period is considered a material breach of the contract and the buyer has the right to withdraw from the purchase contract. The moment of application of the complaint is considered to be the moment when the buyer's will (exercise of the right from defective performance) is expressed to the seller.
The seller informs the buyer in writing about the outcome of the complaint.
The right from defective performance does not belong to the buyer, if the buyer knew before taking over the item that the item had a defect, or after

Conflict solving
Mutual disputes between the seller and the buyer are resolved by the general courts.
The Czech Trade Inspection (ČOI) is responsible for the out-of-court settlement of consumer disputes arising from the purchase contract, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address: https://adr.coi.cz/cs. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer from the purchase contract.
The European Consumer Center Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point according to the Regulation of the European Parliament and the Council (EU) No. 524/2013 of 21 . of May 2013 on the resolution of consumer disputes online and on the amendment of Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (regulation on the resolution of consumer disputes online).
The seller is authorized to sell goods on the basis of a trade license. The trade inspection is carried out by the relevant trade office within its jurisdiction. Among other things, the Czech Trade Inspection supervises compliance with Act No. 634/1992 Coll., on consumer protection, within a defined scope.
Supervision of compliance with obligations under Act No. 634/1992 Coll., on consumer protection, as amended, is carried out by the Czech Trade Inspection (www.coi.cz).
Protection of personal data
The seller is authorized to process the personal data of the buyer for the purposes of (i) ensuring the proper functioning of the business, (ii) fulfilling the rights and obligations arising from purchase contracts (orders), (iii) defending the legitimate interests of the seller (such as processing personal data for statistical purposes or informing the buyer about the activities of the seller) and (iv) fulfillment of obligations imposed on the seller by legal regulations.
Purchase contracts are archived by the seller, even after delivery of the goods. Purchase contracts are archived in the format in which they were concluded. Access to archived purchase contracts is exclusively available to the seller, or to an entity entrusted by the seller with archiving. They are not authorized to make contracts available to third parties, with the exception of any legal obligation to make such disclosure available.
All information that the user provides when using the online store is confidential and will be treated as such. Without the consent of the user of the online store, the user's personal data will not be used other than for the purpose of fulfilling the contract or on the basis of a legal obligation, with the exception of the email address, to which they can be sent in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 of April 2016 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (general regulation on the protection of personal data) sent commercial communications. These messages can only concern similar or related goods and can be unsubscribed at any time in a simple way (by sending a letter, email or clicking on a link in a commercial message). For this purpose, the email address will be kept for 5 years from the conclusion of the last contract between the contracting parties.
The operator of the online store follows the principles of personal data protection and safe work with data in the system and observes all security IT standards, necessary with regard to the nature of the activity performed by the seller. Corresponding security software is installed on all servers used by the online store operator and on all workstations, including laptops.
More detailed information on the processing of personal data of buyers is provided in the Information on the protection of personal data published here: https://sadalsuudhouse.com/dokumenty/gdpr.
Final Provisions
All arrangements between the seller and the buyer are governed by the legal order of the Czech Republic. If the relationship established by the purchase contract contains an international element, then the parties agree that the relationship is governed by the law of the Czech Republic. The contracting parties exclude the application of the UN Convention on Contracts for the International Purchase of Goods, or any other international agreements or regulations governing applicable law, including Czech private international law. This does not affect consumer rights arising from generally binding legal regulations.
In relation to the buyer, the seller is not bound by any codes of conduct within the meaning of § 1826 paragraph 1 letter e) of the Civil Code.
All rights to the Seller's website, in particular copyright to the content, including page layout, photographs, films, animations, graphics, trademarks, logos and other content and elements, belong to the Seller. It is forbidden to copy, modify or otherwise use the website or part of it without the consent of the seller. By purchasing goods from the seller, the buyer does not have any rights to use the registered brands, trade names or company logos of the seller or other natural or legal persons.
The seller is not responsible for errors arising as a result of interventions by third parties in the online store or as a result of its use contrary to its purpose. The buyer must not, when using the Internet trade